Refund policy

Returns
You have 14 days to return your order under our 14 day return period policy, which starts on the day after you received the item. All items must be returned unused and in the original packaging as they were in when received by you.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Consumable products, such as supplements, can not be returned if they're opened - unless the product itself is faulty.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@yourbalancestore.com

 

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@yourbalancestore.com